What is your online returns policy?
If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition. You are liable for all return shipping costs and must accept full responsibility in return the goods to us.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
- Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here)
- Ensure your return is well packaged and meets all the conditions outlined at the bottom of this page.
- Packages returned to us can take up to 5 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via an express delivery service
- Enclose the completed Returns form with your goods, and return to the following address:
46 Fitzroy Street
Returns Terms and Guidelines
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable
- We are not responsible for the return shipping costs of the item
- All Items must be in original, resalable condition
- Please make sure all returned items are well packaged, so as not to be damaged in the post
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product; therefore any damage may result in the return being refused
- Please make sure all return packages are sent with a trackable, insured service
- We cannot take responsibility for items damaged or lost in the return transit
- Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
- Please refer to our Terms and Conditions for further information on returns.
How long will it be before I get a refund?
We aim to process returns within 2-3 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.